About us

About Us

We are a pet-focused online store dedicated to offering practical, comfortable, and thoughtfully selected products for cats and their owners.

Our mission is simple: to make everyday life with cats more comfortable, safer, and more enjoyable — whether at home, during travel, or in daily routines.

We carefully curate our product selection with a strong focus on comfort, wellbeing, and usability. All items available in our store are chosen based on quality, functionality, and relevance for cats of all life stages. We do not sell medicines, supplements, or chemical products — only physical accessories designed to improve your cat’s comfort and environment.

To keep our prices fair and our catalog diverse, we work with trusted international manufacturing and logistics partners. This allows us to offer a wide range of products while maintaining quality standards and transparent pricing. Orders may be shipped directly from our partners and, in some cases, items from the same order may arrive separately.

KatPurr is an international online store operated from Brazil, serving customers in the United Kingdom.

We are committed to transparency, customer satisfaction, and clear communication. All prices displayed on our website include VAT, and we offer free shipping on all orders.

If you have any questions about our products, shipping, or policies, our support team will be happy to assist you.

Contact us:
Email: support@katpurr.com
Business hours: Monday to Friday

Business hours:
Monday to Friday, 9:00 AM – 6:00 PM (BRT)
Saturday, 9:00 AM – 1:00 PM (BRT)

Customer support inquiries are typically answered within 24 hours on business days.